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  • Knowledge Management

    Welcome to the new standard in enterprise knowledge management platforms, capable of delivering an integrated experience across all of your channels. Fast, reliable, and highly scalable.

    Deliver knowledge at the speed of now

    Organizational knowledge can accelerate employee productivity, empower partners, and make it easier for customers to be successful. MindTouch puts all of your existing knowledge into a single knowledge management system, providing internal and external users the info they need right at their fingertips.

    By integrating knowledge into existing systems, you make it simple to create, share, and improve content across the entire organization. And you make life a lot easier for agents and customers.

    Deliver knowledge at the speed of now

    Get up and running in weeks not months with rapid deployment capabilities.

    Scale at the pace of growth and add lots of content without impacting performance.

    Say goodbye to maintenance windows because your customers don’t take a break and neither do we.

    Make it easier to find useful content

    Our easy-to-follow content structure organizes content into high-level categories, helping users navigate to the answers they need.

    Make it easier to find useful content

    Information architecture Structure content to be findable, navigable, and searchable. Related content and dynamic link updates keep it all organized and accessible.

    Seamless CRM integrations Agents can search for and view KB articles and troubleshooting docs without having to switch windows.

    Anywhere access Surface content in self-service portals, Google, CRM and elsewhere thanks to out-of-the-box integrations and flexible document permissioning.

    Optimized for Google Search Deliver high-ranking search engine results through bite-sized, consumable pieces of content.

    Take advantage of rich reporting functions

    See the data that actually matters, including search terms, content usage, and user behavior. Use these insights to identify content gaps, inform product improvements, and map knowledge management objectives to important business outcomes.

    Take advantage of rich reporting functions
    • Marketing and web analytics integrations
    • Content performance measurements
    • Search Insights
    • Case deflection data
    • Information gap analysis
    • Dynamic link management

    Get all your sites up and running fast

    MindTouch is known for rapid deployment capability, powered by preconfigured touchpoints that extend to third-party web domains – all without additional configuration. Launch all your sites in weeks, not months.

    Because the faster you get up and running, the sooner your customers, agents, and employees can benefit from smarter knowledge management.

    MindTouch featuring Electrolux

    Let’s create a demo using your existing content

    Request a Demo