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  • 3 Pillars of Contact Center Efficiency Powered by Self-Service Content

    How three aspects of contact center efficiency are strengthened by low-effort self-service experiences

    Scaling contact center operations means elevating customer self-service

    When customers have questions, they expect to find answers fast. Few, if any, want to call into the contact center if they don’t have to. Increasingly, the ability of organizations to maintain efficient operations depends on their ability to deliver on this new demand for better self-service experiences.

    What you'll learn

    The three pillars of contact center efficiency

    Business outcomes resulting from better customer service experiences

    How agents and customers benefit from self-service

    Build the right foundation with knowledge management

    When customers have easy access to customer self-service, contact centers benefit too. Read the free ebook to learn how a comprehensive knowledge management platform helps support the three pillars of contact center efficiency.

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